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Shipping

Why did duties and taxes change?

Canada duty taxes on orders placed after March 8, 2024, will be slightly higher due to a change in our shipping carrier. Each carrier has different policies and fees related to customs and duty assessments. These duty taxes are important for protecti

Why are you not shipping to the UK and AU anymore?

We have suspended shipping to the UK and Australia due to a change in our carriers. We sincerely apologize for any inconvenience this may cause.We have received requests from our customers to expand our international shipping options, and we are curr

Do you offer free shipping within the US?

We are happy to offer free standard shipping on all domestic (U.S.) orders for orders over $50.  No code is needed. It will automatically apply at checkout. Please note: The order total must be at least $50 and over after your coupon code discount is

What is the holiday shipping schedule?

Where does Jaanuu ship?

We are currently shipping within the 50 states of the US, Guam, Puerto Rico, Virgin Islands and Canada. Shipping to Australia and the United Kingdom are temporarily suspended. We are currently assessing the demand and hopefully, we can expand our cov

What are my shipping options?

We provide several shipping choices for all orders. Please be aware that orders must be placed by 6 AM PST, Monday through Friday, for same-day processing. 1. Standard (3-7 business days):  Free on orders over $50 (After discount is applied. Domestic

Do you ship to DPO/AE/APO addresses?

Indeed we do! Kindly allow 10 to 15 business days for packages to be delivered to these addresses.

How long will it take to ship to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands?

Here are the shipping options:. 1. (6-8 business days): $15 2. Express shipping (2-3 business days): $20

How much does it cost to ship to Canada?

Shipping to Canada is FREE on orders over $125 (order must total $125 or more after discounts are applied). All orders under $125 will be charged a $10 shipping fee.

My order was returned to sender

Return to sender RTS reasons:. 1. Invalid/incomplete address2. Unsafe location3. Other problems surrounding the delivery address or area4. The package was not picked up at USPS on a specified time-frame. Here's what you can do for returned-to-sender

How long will it take for my order to arrive?

Processing times:Order processing typically takes up to 1-2 business days.For orders with embroidery, please allow 2-4 business days for the process to be completed.To ensure same-day processing, place your order by 6 AM PST (Monday to Friday).Orders

How can I track the status of my order?

To track your order, log in to your Jaanuu account using your email. You will receive a one-time passcode to log in. Once logged in, go to Account / Orders where you will find the order information, including the tracking details. We also send a ship

How can I edit my shipping address?

Changes to an order can only be made within 30 minutes of submission and must be requested during our customer service business hours, which are Monday through Friday from 6 AM to 5 PM PST, as we strive to process orders as quickly as possible. If yo