Customer Service Hours We are open Monday to Friday from 6 AM to 5 PM PST. If you need assistance outside of these hours, feel free to send us an email at support@jaanuu.com, and we'll get back to you as soon as possible.

You can call us during our business hours. If we’re unavailable, please leave us a voicemail, and we’ll get back to you as soon as possible.

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Extended Holiday Return Policy

Why did duties and taxes change?

Why are you not shipping to the UK and AU anymore?

How long will it take to ship to Canada?

Do you offer free shipping within the US?

What is the holiday shipping schedule?

Where does Jaanuu ship?

What are my shipping options?

Do you ship to DPO/AE/APO addresses?

How much does it cost to ship to Canada?

My order was returned to sender

How long will it take for my order to arrive?

How can I track the status of my order?

Order confirmation

Order was delivered but not received

Important Update: Continued Shipping to Canada Amid Potential Postal Strike

Lost, Stolen, or Damaged Package? Redo Has You Covered

Holiday Shipping Update – 2025

Order and Shipping

Jaanuu Loyalty Program

Loyalty Program - Frequently Asked Questions

How to become a Jaanuu ambassador?

Discount Codes and Offers

Jaanuu Premier Loyalty Program

Final Sale Policy

Incorrect Size/Color/Style Ordered

What is your return policy?

Can I return embroidered items?

How do I place a return or exchange?

How long does it take to process a return or exchange?

How do I place a gift return?

How to initiate an international return/exchange?

What is Redo

No Printer for your return label? No Problem!

Returns & Exchanges

Do you have a size chart for petite, short, or tall individuals?

What Size Should I Order?

Are your sizes consistent across all product lines?

Are your sizes inclusive, catering to a diverse range of body shapes?

Do your sizes run small or large?

Do you offer different rises?

What is the measurement difference between sizes?

Do you offer custom sizing for individuals with unique requirements?

Do you offer tailoring services?

Are maternity sizes available for expecting mothers?

Does the size guide on the website refer to body measurements or the product/fabric measurements?

Are your sizes comparable to other scrub brands?

How can I ensure the right fit for scrubs with different styles and cuts?

Fit/Size Guide

Do you offer petite and tall scrubs?

What are your core colors?

What are your fabrics?

The style, color and the sizes that I want are not being offered.

Can I mix and match the scrubs?

What’s my size?

How do I care for my Jaanuu apparel?

Are the scrubs true to size?

Sold Out Items & Restock Request

How can I make sure my set matches?

Product/Accessories FAQ

What happens if an item is damaged or defective?

Are there any conditions for exchanged items?

Are there any conditions for returning items?

How can I use my referral code?

Discount codes

What are the gift card terms and conditions?

Can I use multiple promo codes/ coupons on my order?

Can promo codes be applied to sale items?

How do gift cards work?

How can I earn referral credit?

How can I use my store credit?

Cashback/Free Shipping Offer

Nurses Week 25% off

Promos/Credits/Gift Cards

How can I add a logo to my order?

Where does Jaanuu ship group orders?

How long will it take for my group order to arrive?

Do I have to pay duties and taxes when ordering from foreign countries?

What forms of payment do you accept?

Group Orders

Where can I find Jaanuu in store?

Do you offer wholesale?

Stores

How do I find my order number?

Where can I find my order history?

I received the wrong product

Where do I find my store credit?

Do you store my credit card information?

What can I do if my payment is declined?

How do Installments by Afterpay work?

How to unsubscribe?

Orders/Account/Billing

How can I edit my shipping address?

How do I update/cancel my order?

How to edit or cancel your order

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