Once you’ve placed your order, we begin processing it right away to ensure quick delivery. As a result, we only have a 30-minute window to make any changes. After this time, we’re unable to edit or cancel the order. For personalization or embroidery:
To find your order number, log in using the email associated with your order. After entering your email on the login page, you’ll receive a passcode via email. Use this passcode to access your account and view your order details. Alternatively, you c
To view your order history, log in to your Jaanuu account using your email. A one-time passcode will be sent to you to access your account. You can find your order history under the Account/Orders page. Here is the link. Please note: Orders placed be
Often times, our carrier will scan packages as "delivered" before they are actually delivered.If your order has been delivered to a parcel locker or community box, please use the key/note that the carrier left in your mailbox to find your package.Not
We apologize for the mix-up! If you received the wrong product, please contact our customer support team at [email protected], via chat, or by calling us at 844-452-2688.To help us resolve the issue quickly, please provide the following:1. A photo o
You can find your store credit by logging into your Jaanuu account with your email. A passcode will be sent to your email for access. Once logged in, your store credit will be available on your Profile page. Here is the link. On the billing or final
We accept the following forms of payment. We do not accept checks or money orders. We are actively working on accepting more forms of payment. Please note that all refunds must be processed to the original payment method.
Stripe, a certified and accredited payment merchant, maintains and processes all credit card and payment information. It's been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the most stringent level of
Often times payments are declined due to incorrect billing addresses, or security codes. Please check that your card’s billing details match what you’ve entered. If all the information is correct, your card issuer may have blocked your purchase. Plea
Installments by Afterpay (U.S. customers only) is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Click here to learn more. Note: If a credit check goes unsuccessful for
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