Customer Service Hours
We are open Monday to Friday from 6 AM to 6 PM PST. If you need assistance outside of these hours, feel free to send us an email at support@jaanuu.com, and we'll get back to you as soon as possible.

You can call us during our business hours. If we’re unavailable, please leave us a voicemail, and we’ll get back to you as soon as possible.

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<p><span style="font-size: 16px;">Often times payments are declined due to incorrect billing addresses, or security codes. Please check that your card&#x2019;s billing details match what you&#x2019;ve entered. If all the information is correct, your card issuer may have blocked your purchase. Please get in contact with your bank before attempting another purchase.</span></p>

Often times payments are declined due to incorrect billing addresses, or security codes. Please check that your card’s billing details match what you’ve entered. If all the information is correct, your card issuer may have blocked your purchase. Plea

What can I do if my payment is declined?

Orders/Account/Billing

Why did duties and taxes change?

Why are you not shipping to the UK and AU anymore?

How long will it take to ship to Canada?

Do you offer free shipping within the US?

What is the holiday shipping schedule?

Where does Jaanuu ship?

What are my shipping options?

Do you ship to DPO/AE/APO addresses?

How long will it take to ship to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands?

How much does it cost to ship to Canada?

My order was returned to sender

How long will it take for my order to arrive?

How can I track the status of my order?

How can I edit my shipping address?

Order confirmation

Order and Shipping

What is Jaanuu Premier?

How do I join Jaanuu Premier? Is anyone ineligible?

How do I earn points?

How do I redeem my points?

Do points expire?

Can I combine or transfer points across multiple accounts?

How do the tiers work?

What happens to my points if I return or exchange my order?

Is there a limit to the number of points I can earn?

Can I get loyalty points for purchases I made before I signed up for Jaanuu Premier?

I just made a purchase or completed an action, but I don’t see any points added to my account.

How do I deactivate my account and leave Jaanuu Premier?

I have other questions about Jaanuu Premier.

How to become a Jaanuu ambassador?

Jaanuu Loyalty Birthday Points

Discount Codes and Offers

Jaanuu Premier Loyalty Program

Final Sale Policy

Incorrect Size/Color/Style Ordered

What is your return policy?

Can I return embroidered items?

How do I place a return or exchange?

How long does it take to process a return or exchange?

How do I place a gift return?

How to initiate an international exchange?

How to initiate an international return?

Returns & Exchanges

Do you have a size chart for petite, short, or tall individuals?

What Size Should I Order?

Are your sizes consistent across all product lines?

Are your sizes inclusive, catering to a diverse range of body shapes?

Do your sizes run small or large?

Do you offer different rises?

What is the measurement difference between sizes?

Do you offer custom sizing for individuals with unique requirements?

Do you offer tailoring services?

Are maternity sizes available for expecting mothers?

Does the size guide on the website refer to body measurements or the product/fabric measurements?

Are your sizes comparable to other scrub brands?

Can I contact customer support for personalized sizing advice?

How can I ensure the right fit for scrubs with different styles and cuts?

Fit/Size Guide

Do you offer petite and tall scrubs?

What are your core colors?

What are your fabrics?

The style, color and the sizes that I want are not being offered.

Can I mix and match the scrubs?

What’s my size?

How do I care for my Jaanuu apparel?

Are the scrubs true to size?

Sold Out Items & Restock Request

Product/Accessories FAQ

What happens if an item is damaged or defective?

Are there any conditions for exchanged items?

Are there any conditions for returning items?

How can I use my referral code?

How do I become a brand ambassador?

Discount codes

What are the gift card terms and conditions?

Can I use multiple promo codes/ coupons on my order?

Can promo codes be applied to sale items?

How do gift cards work?

How can I earn referral credit?

How can I use my store credit?

Promos/Credits/Gift Cards

How can I add a logo to my order?

Where does Jaanuu ship group orders?

How long will it take for my group order to arrive?

Do I have to pay duties and taxes when ordering from foreign countries?

What forms of payment do you accept?

Group Orders

Where can I find Jaanuu in store?

Do you offer wholesale?

Stores

How do I update/cancel my order?

How do I find my order number?

Where can I find my order history?

My order is delivered, but I didn't receive it.

I received the wrong product

Where do I find my store credit?

Do you store my credit card information?

How do Installments by Afterpay work?

How to unsubscribe?

What can I do if my payment is declined?Updated a month ago