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Jaanuu Premier Loyalty Program

What is Jaanuu Premier?

Jaanuu Premier is our loyalty program which allows customers to earn points with every qualifying purchase and enjoy additional members-only benefits. Points can be exchanged for discounts on future purchases. The more you spend, the higher your prog

How do I join Jaanuu Premier? Is anyone ineligible?

Simply opt in to the loyalty program on your Account page here. If you don’t have an account with Jaanuu yet, you’ll be able to opt in to the loyalty program when you create an account. Once you opt in to the program, you’ll be able to access your Ja

How do I earn points?

You can earn points with every online purchase you make—the higher your tier, the more points you’ll get for every dollar spent. Points per purchase are determined by your tier and the amount spent after discounts and promotions (shipping and taxes a

How do I redeem my points?

You can redeem your points when you log in to your Jaanuu account. Find your points here, and you’ll have the option to choose how many points you'd like to redeem. You will then receive a discount code equivalent to the points redeemed, which you ca

Do points expire?

Yes—points expire one year from the date they are awarded.

Can I combine or transfer points across multiple accounts?

At this time, we are unable to transfer points or rewards between multiple accounts. Please note that customers are restricted to only one Jaanuu Premier membership per person.

How do the tiers work?

Your tier is determined by how much you spend (excluding discounts, taxes, and shipping) within a 12-month period, starting from the day you opt in to the program. The Member tier requires no minimum spend, while Insider requires a $130 yearly spend,

What happens to my points if I return or exchange my order?

Even if you end up returning or exchanging items from your order, you will still get to keep any loyalty points earned from that order! You will not lose earned points if you return items. Exchanges will not earn more points. If you use points toward

Is there a limit to the number of points I can earn?

You are limited to fifteen (15) total orders per year that can earn loyalty program points. Points will be applied to the first fifteen orders made; you do not get to choose which orders earn points and which do not.

Can I get loyalty points for purchases I made before I signed up for Jaanuu Premier?

For a limited time, we will award points earned from 2023 purchases to customers who sign up before February 28, 2024. Points will be calculated based on the amount of spend for each 2023 purchase after discounts and promotions (shipping and taxes no

I just made a purchase or completed an action, but I don’t see any points added to my account.

Yes, points will be rewarded right away after a purchase or completed action. Please note, if you cancel your order, the points will be deducted from your account.

How do I deactivate my account and leave Jaanuu Premier?

We’d love to keep you with us, but if you would like to leave Jaanuu Premier and its perks behind, please reach out to our Customer Service team via the live chat on-site or email at [email protected].

I have other questions about Jaanuu Premier.

Not a problem! Please reach out to our Customer Service team via the live chat on-site or email at [email protected]. You can also view our full Terms and Conditions here.

How to become a Jaanuu ambassador?

We are always looking for new ambassadors. Can you please fill out this form and our influencer coordinator will get back to you: https://forms.gle/upx16HTtosVyfXHVA. Thank you again, and have a great day!