How long does it take to process a return or exchange?Updated 19 days ago
Please allow 6-8 days for your return or exchange to be processed. We will send you an email confirmation once your refund/exchange is released. Once your refund is complete, please allow 5-10 business days for the amount to appear back on your original payment method. For your exchange order, please allow 1-2 business days for processing and 3-7 business days for delivery.
For international orders, returns may take 6-8 business days to complete and 5-10 business days for the refund to reflect on your account.
Please note that all exchange requests are subject to the availability of the item requested. We’re able to process even exchanges for the same style in a different size or color, based on availability.
If you are exchanging for an item of higher value, the new item will only be released once the invoice for the price difference has been paid.
Your returned order will typically arrive at our return center within 6–8 business days. If you'd like an update on your exchange request, feel free to reach out to our support team via chat, email, or phone.
Phone: 844-452-2688
Email: [email protected]
Hours: Monday–Friday, 6 AM – 5 PM PST