Returns by mail
Please allow 6-8 days for your return or exchange to be processed. We will send you an email confirmation once your refund/exchange is released. Once your refund is complete, please allow 3-5 business days for the amount to appear back on your original payment method. For your exchange order, please allow 1-2 business days for processing and 3-7 business days for delivery.
For international orders, returns may take 6-8 business days to complete. Please secure the return tracking number and provide it to your Jaanuu Customer Service Support. We can help monitor your return.
You may reach out to us by sending us an email or calling our support line.
Phone number: 844-452-2688
Email: support@jaanuu.com
Our hours of operation are from 6 am- 5 pm PST M-F.