How do I place a return or exchange?Updated 7 hours ago
We are happy to accept returns and exchanges for items in good condition, unwashed, undamaged, and with original tags attached. Please be aware that Final Sale items, personalized or embroidered products, and gift wrapping are not eligible for returns. A $7.99 shipping and handling fee will be deducted from all returns; however, this fee is waived for size exchanges. All returns and exchanges must be made within 30 days of delivery.
Click here to submit your return or exchange request. Enter the order number and the email/zip/phone associated with the order. (Domestic and International Orders)
Select the items that you wish to return or exchange.
Select the reason for your request.
Take note of the RMA number and download the return label. (Domestic orders)
Returns take 6-8 days to be fully processed. Once your return is received, we will release your refund/exchange and email you accordingly.
Please be aware that at the moment we can only exchange sizes within the same style. We are unable to swap styles and colors. Please choose store credit for your return if you want to swap for a different style/color. Following the processing of your return, a store credit will be added to your account so you can buy the desired item.
For Internation Returns:
IMPORTANT:
Please write RMA# on the package to help ensure proper credit to your account. Since we do not have free returns in Canada at the moment, please mail the order back to the address below and secure the return tracking number.
Return shipping address:
Jaanuu c/o ShipMonk
2601 NE 33rd St, Fort Worth, TX 76137
Return Policy:
We gladly accept returns and exchanges within 30 days from the date of delivery, as long as the items are in good condition, unwashed, undamaged, and have the original tags attached. Please note that we do not accept returns on Final Sale items, personalized or embroidered products, or gift wrapping. A $7.99 shipping and handling fee will be deducted from all returns. The fee will not apply when you exchange your items for a different size. Customers in Canada are responsible for return shipping costs.
Note:
Orders placed on February 14 onward are eligible for returns within 30 days. Orders placed before February 14 are allowed to be returned within a 90-day period from the delivery date.