Returns are accepted for unworn and unwashed items with tags still attached within 90 days of receipt. We reserve the right to refuse worn or damaged merchandise. Note: Duties and taxes are non-refundable by Jaanuu as they will be reimbursed to the third-party shipping carrier.
At the moment, we do not offer Free Returns for our International customers, though we hope to have this option available in the future. International customers will be responsible for the shipping, handling, and customs charges to send back items.
IMPORTANT:
Please write RMA# on the package to help ensure proper credit to your account. You can go to My Account>Orders and Returns>RMA number.
Return shipping address:
Jaanuu c/o ShipMonk
6010 Cajon Blvd
San Bernardino. CA. 92407
Once your return is received and inspected, please allow 5-10 business days for a refund to be credited back to your payment method.