Please ensure that all information is correct before placing your order. Changes can only be made to an order within 30 minutes from when it was submitted. We also cannot add items to an existing order. We recommend trying on your order when you receive them if you need to exchange or return, you can follow our easy exchange and return process here. You can reach out to us here within business hours (6AM- 5PM PT, Monday through Friday) if you have any questions.
To cancel your order, you may go to "My Orders", enter your order ID number, and email address, and cancel the order (https://www.jaanuu.com/my-account/guest_order).
Once the order is canceled, refunds take 3-5 business days to reflect back to your card depending on your bank's policy.