Changes to an order can only be made within 30 minutes of submission and must be requested during our customer service business hours, which are Monday through Friday from 6 AM to 5 PM PST, as we strive to process orders as quickly as possible.
If your order has already shipped and you realize the address is incorrect, we recommend contacting the postal carrier to request an address update. You can also reach out to us via email at support@jaanuu.com or through our chat during business hours, and we will do our best to assist you.