It usually takes 3-5 business days for points to be successfully added to your account after a a purchase or action has been completed. For purchases, points will not be rewarded until the order has been shipped.
If it has been more than 5 business days or your order has already shipped and you still do not see the points in your account, please reach out to our Customer Service team via the live chat on-site, or email support@jaanuu.com for help.