What is your return policy?Updated 3 days ago
We gladly accept returns and exchanges within 30 days from the date of delivery, as long as the items are in good condition, unwashed, undamaged, and have the original tags attached. Please note that we do not accept returns on Final Sale items, personalized or embroidered products, or gift wrapping. A $7.99 shipping and handling fee will be deducted from all returns. The fee will not apply when you exchange your items for a different size.
As of February 14, 2025, all domestic returns will be subject to a $7.99 shipping and handling fee. Canadian customers are responsible for the return shipping and handling costs at this time.
Why is there a shipping and handling fee?
This change has been implemented to help maintain the quality of our returns process and ensure we can continue offering a smooth and efficient service for all customers. We appreciate your understanding and feedback as we work to improve our customer experience.
For any questions or concerns, our customer support team is here to help.
For any assistance, feel free to contact us via email or phone:
Phone: 844-452-2688
Email: [email protected]
Hours: Monday–Friday, 6 AM – 5 PM PST
Below are the instructions on how you can initiate your return/exchange request.
Click here if the order starts with a letter. (example: j01234456789, pp012343548)
Click here for orders containing numbers only. (example: 1234)
Select the items that you wish to return or exchange and the reason for your request.
Take note of the RMA number and download the return label. (Domestic orders)
Returns take 6-8 days to be fully processed. Once your return is received, we will release your refund/exchange and email you accordingly.
Please be aware that at the moment we can only exchange sizes within the same style. We are unable to swap styles or colors. Please choose store credit or refund for your return if you want to swap for a different style/color.
For International Returns:
IMPORTANT:
Please write RMA# on the package to help ensure proper credit to your account. Since we do not have free returns in Canada at the moment, please mail the order back to the address below and secure the return tracking number.
Return shipping address:
Jaanuu c/o ShipMonk
2601 NE 33rd St, Fort Worth, TX 76137
Returns may normally take 6-8 business days to process completely. You may also reach out to customer service support to check the status of your return.
Note:
Orders placed on February 14 onward are eligible for returns within 30 days. Orders placed before February 14 are allowed to be returned within a 90-day period from the delivery date.