What is your return policy?Updated 9 hours ago
We are happy to accept returns and exchanges for items in good condition, unwashed, undamaged, unworn, and with original tags attached. Please be aware that Final Sale items, personalized or embroidered products, and gift wrapping are not eligible for returns. A $7.99 shipping and handling fee will be deducted from all returns; however, this fee is waived for size exchanges. All returns and exchanges must be made within 30 days of delivery.
You can also choose to add Redo at checkout, which includes free return shipping and package protection for your order. Click here to learn more.
As of February 14, 2025, all domestic returns will be subject to a $7.99 shipping and handling fee. Canadian customers are responsible for the return shipping and handling costs at this time.
Why is there a shipping and handling fee?
This change has been implemented to help maintain the quality of our returns process and ensure we can continue offering a smooth and efficient service for all customers. We appreciate your understanding and feedback as we work to improve our customer experience.
For any questions or concerns, our customer support team is here to help.
For any assistance, feel free to contact us via email or phone:
Phone: 844-452-2688
Email: [email protected]
Hours: Monday–Friday, 6 AM – 5 PM PST
Below are the instructions on how you can initiate your return/exchange request.
Click here to check if your order is eligible for a return or exchange.
Select the items that you wish to return or exchange and the reason for your request.
Take note of the RMA number and download the return label. (Domestic orders)
Returns take 6-8 days to be fully processed. Once your return is received, we will release your refund/exchange and email you accordingly.
Please note that all exchange requests are subject to the availability of the item you wish to receive.
For International Returns:
IMPORTANT:
Please write RMA# on the package to help ensure proper credit to your account. Since we do not have free returns in Canada at the moment, please mail the order back to the address below and secure the return tracking number.
Return shipping address:
Jaanuu c/o ShipMonk
2601 NE 33rd St, Fort Worth, TX 76137
Returns may normally take 6-8 business days to process completely. You may also reach out to customer service support to check the status of your return.
Note:
Orders placed on February 14 onward are eligible for returns within 30 days. Orders placed before February 14 are allowed to be returned within a 90-day period from the delivery date.