What happens if an item is damaged or defective?Updated 5 days ago

We want you to love your purchase. If your item arrives damaged or you experience any quality concerns such as defective materials, faulty accessories (like broken zippers), or stitching issues (like unraveling seams), please contact our customer service team right away.

What to send us

To help us quickly resolve the issue, please provide the following details when you contact us: 

• A clear photo showing the defect or damage

• Your order number  

• The item SKU or style number

• The PO number (located on the inside tag)

• A brief note letting us know if the item has been worn and how it was washed

Note: If you’ve already sent photos or order details, you don’t need to send them again. If we cannot locate your order, our team may need to review your request manually. To help with this, please provide your order number plus one matching detail, such as the purchase email, name, or ZIP code.

What happens next

Our team will review the information and determine the appropriate next step. Possible outcomes may include a replacement, store credit, or another resolution, depending on the review.

Contact us

Phone: 844-452-2688
Email: [email protected]
Hours: Monday through Friday, 6 AM to 5 PM PST