If you are returning or exchanging an order from Puerto Rico, your request will need to be manually processed by a live JAANUU representative.

If You Submitted Your Request Through the Returns Portal

If you submitted your return or exchange request through the JAANUU Returns Portal, a live representative will assist you further once we receive your request.

Please allow our team to review your request and provide the next steps.

When a Return Shipping Label Is Not Available

In some cases, a return shipping label may not be available for your order. If this happens, you may return your package using the carrier of your choice.

Please note that we are unable to directly refund the shipping cost when you use your preferred carrier. However, we would be happy to help offset the return shipping cost with a JAANUU gift card for the amount paid.

To help us process this, please provide:

• A copy of your return shipping receipt showing the amount paid

• The tracking number for your return shipment

Return shipping address:
Jaanuu c/o ShipMonk
2601 NE 33rd St, Fort Worth, TX 76137

Providing the tracking information also allows our team to help monitor your return while it is in transit.

Manual Review for Puerto Rico Returns

All Puerto Rico return requests requiring manual processing will be handled by a live JAANUU representative. Our team will review your request and assist you with the appropriate next steps.

If you have already submitted a request through the portal, no further action is needed at this time. A representative will assist you once your request has been received and reviewed.