How to initiate an international return?Updated 2 days ago

We gladly accept returns and exchanges within 30 days from the date of delivery, as long as the items are in good condition, unwashed, undamaged, and have the original tags attached. Please note that we do not accept returns on Final Sale items, personalized or embroidered products, or gift wrapping.

Click here to initiate your return/exchange. Please write RMA# on the package to help ensure proper credit to your account.

Since we do not have the option to process return labels for international orders, please return the items to the address below and include your packing list in the shipment. 

Jaanuu c/o ShipMonk
2601 NE 33rd St, Fort Worth, TX 76137

Note:
Orders placed on February 14 onward are eligible for returns within 30 days. Orders placed before February 14 are allowed to be returned within a 90-day period from the delivery date.

Returns may take 6-8 business days to complete. Once your return is received and inspected, please allow 5-10 business days for a refund to be credited back to your payment method.