How to initiate an international exchange?Updated 2 months ago

Please be informed that we do not presently have an exchange option for orders placed from outside of the United States. You can, however, submit a return and place a new order.

Please follow these steps:

1) Go to this link

2) All you need is your order number and the email address associated with your order. 

3) Select items to return and the return reason

4) Select the return method and send back the package via DHL 

Once it is received, we will release the refund and notify you via email accordingly.

Note: Duties and taxes are non-refundable by Jaanuu as they will be reimbursed to the third-party shipping carrier.