Customer Service Hours We are open Monday to Friday from 6 AM to 5 PM PST. If you need assistance outside of these hours, feel free to send us an email at support@jaanuu.com, and we'll get back to you as soon as possible.

You can call us during our business hours. If we’re unavailable, please leave us a voicemail, and we’ll get back to you as soon as possible.

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Click <a href="https://www.jaanuu.com/apps/redo/returns-portal/login">here&#xA0;</a>to return an order that was received as a gift. Follow the link <a href="https://www.jaanuu.com/apps/redo/returns-portal/login">Start a return or claim for a gift </a>to process your request.&#xA0;In case you encounter any issues with processing your request, we are here to help!&#xA0;<span data-qa="emoji" data-sk="tooltip_parent" style="box-sizing: inherit; vertical-align: baseline; object-fit: contain; align-items: center; display: inline-flex; overflow: visible; width: 22px; height: auto; position: relative; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img alt=":telephone_receiver:" data-stringify-emoji=":telephone_receiver:" data-stringify-type="emoji" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/google-medium/1f4de@2x.png" style="box-sizing: inherit; object-fit: contain; top: 11px; width: 22px; height: 22px;" class="fr-fil fr-dib"><span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<strong data-stringify-type="bold" style="box-sizing: inherit; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Phone:<span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<a data-sk="tooltip_parent" data-stringify-link="tel:8444522688" href="tel:8444522688" rel="noopener noreferrer" style="box-sizing: inherit; color: rgba(var(--sk_highlight,18,100,163),1); text-decoration: none; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff;" target="_blank">844-452-2688</a><br style="box-sizing: inherit; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-qa="emoji" data-sk="tooltip_parent" style="box-sizing: inherit; vertical-align: baseline; object-fit: contain; align-items: center; display: inline-flex; overflow: visible; width: 22px; height: auto; position: relative; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img alt=":e-mail:" data-stringify-emoji=":e-mail:" data-stringify-type="emoji" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/google-medium/1f4e7@2x.png" style="box-sizing: inherit; object-fit: contain; top: 11px; width: 22px; height: 22px;" class="fr-fil fr-dib"><span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<strong data-stringify-type="bold" style="box-sizing: inherit; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Email:<span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<a data-sk="tooltip_parent" data-stringify-link="mailto:support@jaanuu.com" href="mailto:support@jaanuu.com" rel="noopener noreferrer" style="box-sizing: inherit; color: rgba(var(--sk_highlight,18,100,163),1); text-decoration: none; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff;" target="_blank">support@jaanuu.com</a><br style="box-sizing: inherit; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-qa="emoji" data-sk="tooltip_parent" style="box-sizing: inherit; vertical-align: baseline; object-fit: contain; align-items: center; display: inline-flex; overflow: visible; width: 22px; height: auto; position: relative; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img alt=":clock3:" data-stringify-emoji=":clock3:" data-stringify-type="emoji" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/google-medium/1f552@2x.png" style="box-sizing: inherit; object-fit: contain; top: 11px; width: 22px; height: 22px;" class="fr-fil fr-dib"><span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<strong data-stringify-type="bold" style="box-sizing: inherit; color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Hours:<span style="color: #1d1c1d; font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;Monday&#x2013;Friday, 6 AM &#x2013; 5 PM PST

Click here to return an order that was received as a gift. Follow the link Start a return or claim for a gift to process your request. In case you encounter any issues with processing your request, we are here to help!. Phone: 844-452-2688 Email: sup

How do I place a gift return?

Returns & Exchanges

Why did duties and taxes change?

Why are you not shipping to the UK and AU anymore?

How long will it take to ship to Canada?

Do you offer free shipping within the US?

What is the holiday shipping schedule?

Where does Jaanuu ship?

What are my shipping options?

Do you ship to DPO/AE/APO addresses?

How much does it cost to ship to Canada?

My order was returned to sender

How long will it take for my order to arrive?

How can I track the status of my order?

How can I edit my shipping address?

Order confirmation

Order was delivered but not received

Important Update: Continued Shipping to Canada Amid Potential Postal Strike

Lost, Stolen, or Damaged Package? Redo Has You Covered

Order and Shipping

What is Jaanuu Premier?

How do I join Jaanuu Premier? Is anyone ineligible?

How do I earn points?

How do I redeem my points?

Do points expire?

Can I combine or transfer points across multiple accounts?

How do the tiers work?

What happens to my points if I return or exchange my order?

Is there a limit to the number of points I can earn?

Can I get loyalty points for purchases I made before I signed up for Jaanuu Premier?

I just made a purchase or completed an action, but I don’t see any points added to my account.

How do I deactivate my account and leave Jaanuu Premier?

I have other questions about Jaanuu Premier.

How to become a Jaanuu ambassador?

Jaanuu Loyalty Birthday Points

Discount Codes and Offers

Jaanuu Premier Loyalty Program

Final Sale Policy

Incorrect Size/Color/Style Ordered

What is your return policy?

Can I return embroidered items?

How do I place a return or exchange?

How long does it take to process a return or exchange?

How to initiate an international return/exchange?

What is Redo

Do you have a size chart for petite, short, or tall individuals?

What Size Should I Order?

Are your sizes consistent across all product lines?

Are your sizes inclusive, catering to a diverse range of body shapes?

Do your sizes run small or large?

Do you offer different rises?

What is the measurement difference between sizes?

Do you offer custom sizing for individuals with unique requirements?

Do you offer tailoring services?

Are maternity sizes available for expecting mothers?

Does the size guide on the website refer to body measurements or the product/fabric measurements?

How do I place a gift return?Updated 2 months ago