Final Sale PolicyUpdated 2 months ago

Q: What does "Final Sale" mean?

A:
Certain items on our website are marked as Final Sale. These items are non-returnable and non-exchangeable. Typically, items labeled as Final Sale are discontinued, and therefore, we no longer offer returns or exchanges for them.

The details about Final Sale items can be found on the product page, just below the price, as well as in your shopping cart/bag. You’ll also have a chance to review this information again during checkout before finalizing your order, ensuring you're fully informed before completing your purchase. 

Q: Why are Final Sale items non-returnable and non-exchangeable?

A:
Final Sale items are often discontinued or special clearance items. As these products are no longer being restocked, we cannot accept returns or exchanges. We make sure to clearly mark these items as Final Sale, so you can make an informed decision before completing your purchase.

Q: Are embroidered items eligible for return or exchange?

A:
Unfortunately, embroidered items are also non-returnable and non-exchangeable. Since these items are customized, they cannot be restocked, and our system is unable to process any return or exchange requests for them. We strongly encourage you to carefully review your order before finalizing it, especially for items that include customization, to ensure everything is exactly as you want it.

Q: How can I avoid purchasing Final Sale items by mistake?

A:
We take extra care to ensure Final Sale items are clearly marked at every step of the checkout process. The information regarding Final Sale items is visible in your shopping cart/bag and again when you review your order before completing your purchase. We encourage you to review your order carefully to avoid any issues or concerns.

We understand that shopping online can sometimes have its challenges, and we truly appreciate your understanding of our policies. Our team is always here to help and answer any questions you might have. Thank you for your support, and we hope you enjoy your purchase!