Customer Service Hours
We are open Monday to Friday from 6 AM to 6 PM PST. If you need assistance outside of these hours, feel free to send us an email at support@jaanuu.com, and we'll get back to you as soon as possible.

You can call us during our business hours. If we’re unavailable, please leave us a voicemail, and we’ll get back to you as soon as possible.

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We&#x2019;re delighted to offer custom logo embroidery on our premium scrubs! We understand the importance of presenting a polished, professional image, and we&#x2019;re here to help you outfit your team with customized apparel.&#xA0;We have a dedicated team that handles logo and embroidery inquiries. To get in touch with the right department, please fill out an application <a href="https://www.jaanuu.com/group-orders/inquiry" rel="noopener noreferrer" target="_blank">here</a>. Plus, as a group customer, you may be eligible for special savings on bulk orders!

We’re delighted to offer custom logo embroidery on our premium scrubs! We understand the importance of presenting a polished, professional image, and we’re here to help you outfit your team with customized apparel. We have a dedicated team that handl

How can I add a logo to my order?

Group Orders

Why did duties and taxes change?

Why are you not shipping to the UK and AU anymore?

Do you offer free shipping within the US?

What is the holiday shipping schedule?

Where does Jaanuu ship?

What are my shipping options?

Do you ship to DPO/AE/APO addresses?

How long will it take to ship to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands?

How much does it cost to ship to Canada?

My order was returned to sender

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Shipping

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How do the tiers work?

What happens to my points if I return or exchange my order?

Is there a limit to the number of points I can earn?

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I just made a purchase or completed an action, but I don’t see any points added to my account.

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How to become a Jaanuu ambassador?

Jaanuu Premier Loyalty Program

Final Sale Policy

Incorrect Size/Color/Style Ordered

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Can I return embroidered items?

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How long does it take to process a return or exchange?

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How to initiate an international return?

Returns & Exchanges

Do you have a size chart for petite, short, or tall individuals?

What Size Should I Order?

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Are your sizes inclusive, catering to a diverse range of body shapes?

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Do you offer custom sizing for individuals with unique requirements?

Do you offer tailoring services?

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Are your sizes comparable to other scrub brands?

Can I contact customer support for personalized sizing advice?

How can I ensure the right fit for scrubs with different styles and cuts?

Fit/Size Guide

Do you offer petite and tall scrubs?

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What are your fabrics?

The style, color and the sizes that I want are not being offered.

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The size/style I want is sold out

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Are the scrubs true to size?

Sold Out Items & Restock Request

Product/Accessories FAQ

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How do I become a brand ambassador?

Discount codes

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Promos/Credits/Gift Cards

Where does Jaanuu ship group orders?

How long will it take for my group order to arrive?

Do I have to pay duties and taxes when ordering from foreign countries?

What forms of payment do you accept?

Where can I find Jaanuu in store?

Do you offer wholesale?

Stores

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My order is delivered, but I didn't receive it.

I received the wrong product

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Orders/Account/Billing

How can I add a logo to my order?Updated 12 days ago