FAQ sections

Shipping

• Where does Jaanuu ship?
• What are my shipping options?
• Do you ship to DPO/AE/APO addresses?
• How long will it take to ship to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands?
• How long will it take for my order to arrive?
• How can I track the status of my order?

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Mask Shipping

• Where is my mask?
• Only part of my order arrived, what do I do?

Returns & Exchanges

• How do I place a return or exchange?
• How long does it take to process a return or exchange?
• How to initiate an international exchange?
• How to initiate an international return?
• What is your return policy?

Orders

• Where can I find my order history?
• Do you offer wholesale?
• How can I add embroidery to my scrubs?
• My order is delivered, but I didn't receive it.
• My order was returned to sender
• Gift Wrapping

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Product/Accessories FAQ

• Are the scrubs true to size?
• Do you offer petite and tall scrubs?
• What are your core colors?
• What are your fabrics?
• The style, color and the sizes that I want are not being offered.
• The size/style I want is sold out

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Promos / Credits / Gift Cards

• Can I use multiple promo codes/ coupons on my order?
• WELCOME15 discount code
• What are the gift card terms and conditions?
• Can promo codes be applied to sale items?
• How do gift cards work?
• How can I earn referral credit?

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Group Orders

• How long will it take for my group order to arrive?
• Do I have to pay duties and taxes when ordering from foreign countries?
• What forms of payment do you accept?

Billing

• Do you store my credit card information?
• What forms of payment do you accept?
• What can I do if my payment is declined?
• How do Installments by Afterpay work?

Account

• What happens if I create an account with the email I used to checkout as a guest?