FAQ sections
Shipping
- Why did duties and taxes change?
- Why are you not shipping to the UK and AU anymore?
- Do you offer free shipping within the US?
- Where does Jaanuu ship?
- What are my shipping options?
- Do you ship to DPO/AE/APO addresses?
Jaanuu Premier Loyalty Program
- What is Jaanuu Premier?
- How do I join Jaanuu Premier? Is anyone ineligible?
- How do I earn points?
- How do I redeem my points?
- Do points expire?
- Can I combine or transfer points across multiple accounts?
Returns & Exchanges
Fit/Size Guide
- Do you have a size chart for petite, short, or tall individuals?
- What size should I order if I fall between two sizes on the size chart?
- Are your sizes consistent across all product lines?
- Are your sizes inclusive, catering to a diverse range of body shapes?
- Do your sizes run small or large?
- Do you offer different rises?
Product/Accessories FAQ
- Are the scrubs true to size?
- Do you offer petite and tall scrubs?
- What are your core colors?
- What are your fabrics?
- The style, color and the sizes that I want are not being offered.
- Can I mix and match the scrubs?
Promos / Credits / Gift Cards
- What happens if an item is damaged or defective?
- Are there any conditions for exchanged items?
- How do I return the items I don't want to keep?
- WELCOME15 discount code
- What are the gift card terms and conditions?
- Can I use multiple promo codes/ coupons on my order?
Group Orders
Stores
Orders / Account / Billing
- Where can I find my order history?
- Do you store my credit card information?
- How do I update/cancel my order?
- How do I find my order number?
- My order is delivered, but I didn't receive it.
- I received the wrong product