We're so sorry if some product/s in your order did not arrive. Please reach out to us using the following steps:
1. Verify order online by logging into jaanuu.com and go to "My orders"
2. If there is a certain product or SKU that you didn't receive, you may go to: https://help.jaanuu.com/hc/en-us/requests/new
3. Submit a request or click the chatbox icon on the lower left side of your screen and chat with our agent.
4. Once the request is submitted through email, our Customer Support will get back to you as soon they can.