Where is my mask?
In order to find where your mask order is, please follow the below instructions.
Order details are available under the “My Account” section, but we also email you with a tracking number as soon as your package ships.
To check on your Jaanuu order status, please follow the steps below:
- Log in to your Jaanuu account by entering your email and password here.
- Click on "My Orders" located under Account Info.
If you checked out as a Guest:
Order details will be available under “My Orders” section located at the top right of the homepage. You will be able to track your order and/or write a review by entering your order number and email address.
- Click here.
- Enter your order number and email address.
Note: If you have pre-ordered an item, please refer to the ship date provided on your order confirmation. Once it ships, you will receive an email with a tracking number.
Do the masks have a pocket so people can put in filters?
- Our masks do not have a filter pocket. They are crafted from the same soft, antimicrobial-finished fabric as our signature scrubs and also have a mesh lining.
Can I get an assortment of colors?
- We currently do not have this option. All masks will be of the same color/design.
Are these masks the type that protects them against the virus, like the N95? Or are they the surgical type?
-Jaanuu masks are not a replacement for medical-grade protective equipment, and should not be used in place of other recommended measures to inhibit the spread of COVID-19. Please continue to follow CDC guidelines, practice social distancing, hand-washing, avoid touching your face, and obey shelter-at-home orders.
How do they protect against viruses if it’s nonmedical?
-Face masks are currently the #1 priority for protective equipment for essential workers and now the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. In settings where medical-grade face masks are not available, the CDC recommends the use of non-medical options
Is it washable/ reusable?
- Yes, our masks are reusable and washable.
What is an antimicrobial finish?
-Our scrubs (and masks) fabric is treated with an antimicrobial technology SilvadurTM, which protects the fabric and fibers so they last longer. It also inhibits the growth of microorganisms in fabric.
Can I return the masks?
-The masks are labeled "final sale" because they are masks that go on your face and due to the global pandemic, we cannot allow any exchanges or returns on these items. That is why we labeled the item "final sale." I'm sorry if that was confusing, but we needed to make it clear that you cannot return them.
What fabric is the interior lining made of?
Interior lining is made from our mesh fabric that consists of 100% polyester.
