Where is my mask?
Due to unforeseen shipping delays due to Covid-19, some estimated ship dates have been adjusted to reflect accurate ship dates. We are so sorry for the delay and are working tirelessly to produce and ship out these masks ASAP.
If you ordered a mask, your order will be shipped in the order that it was received. Please refer to our website (https://www.jaanuu.com/face-masks) for an expected shipping date, but know we're working hard to shorten ship dates to meet demand.
If you'd like to stay updated on your order's status, order details are available under “My Account” If you checked out as a guest, order details will be available under the “My Orders” section located at the top right of the homepage. You will be able to track your order and/or write a review by entering your order number and email address. Please also refer to your order email confirmation, as that contains your estimated ship date. Please note that masks may ship in different packages due to colors having different ETAs. As we’re regularly monitoring the recommendations and guidelines set in place, these shipping dates are estimates and may be subject to change.
Do the masks have a pocket so people can put in filters?
- Our masks do not have a filter pocket. They are crafted from the same soft, antimicrobial-finished fabric as our signature scrubs and also have a mesh or cotton lining.
Can I get an assortment of colors?
- We currently do not have this option. All masks will be of the same color/design.
Are these masks the type that protects them against the virus, like the N95? Or are they the surgical type?
-Jaanuu masks are not a replacement for medical-grade protective equipment, and should not be used in place of other recommended measures to inhibit the spread of COVID-19. Please continue to follow CDC guidelines, practice social distancing, hand-washing, avoid touching your face, and obey shelter-at-home orders.
How do they protect against viruses if it’s nonmedical?
-Face masks are currently the #1 priority for protective equipment for essential workers and now the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. In settings where medical-grade face masks are not available, the CDC recommends the use of non-medical options
Is it washable/ reusable?
- Yes, our masks are reusable and washable.
What is antimicrobial finish?
-Our scrubs (and masks) fabric is treated with an antimicrobial technology SilvadurTM, which protects the fabric and fibers so they last longer. It also inhibits the growth of microorganisms in fabric.
Can I return the masks?
-The masks are labeled "final sale" because they are masks that go on your face and due to the global pandemic, we cannot allow any exchanges or returns on these items. That is why we labeled the item "final sale." I'm sorry if that was confusing, but we needed to make it clear that you cannot return them.