Please ensure that all information is correct before placing your order. Changes can only be made to an order within 30 minutes from when it was submitted. We also cannot add items to an existing order. You can reach out to us here and we will do our best to assist you.
To cancel your order, you may go to "My Orders", enter your order ID number, email address, and cancel the order (https://www.jaanuu.com/my-account/guest_order).
Once the order is canceled, refunds take 3-5 business days to reflect back to your card depending on your bank's policy.