Choose from two easy ways to return and exchange
Free, In-person returns
You can return any of your items at one of the thousands of Happy Returns locations across the country. Click here to start your return or exchange online to receive a QR code for a contact-free drop-off. Once you obtain your QR code, simply bring your items to the location of your choice and your refund will be initiated immediately.
Please note- currently our exchanges are limited to the exchange of sizes and color within the same product. We cannot exchange for other products. If you would like to exchange for another product, please select store credit for your return. Once your return is processed, store credit will be added to your account allowing you to purchase the desired product.
Free returns by mail
Please click here to initiate your return or exchange by mail. Please note- currently our exchanges are limited to the exchange of sizes and color within the same product. We cannot exchange for other products. If you would like to exchange for another product, please select store credit for your return.
For international returns and exchanges, please click here
Note that we currently do not offer free returns for International orders. Please have the item(s) returned to the address below and include your invoice in the shipment:
Jaanuu
c/o XB USA Warehouse
2675 Customhouse Ct. Suite A
San Diego, CA 92154
Once your return is received, we'll process the refund and notify you via email accordingly.
IMPORTANT: Please write RMA# on the package to help ensure proper credit to your account. You can go to My Account>Orders and Returns>RMA number.
