Choose from two easy ways to return and exchange
Free, In-person returns and exchanges
You can return any of your items at one of the thousands of Happy Returns locations across the country.
- Click here and enter your order number and the zip code associated with your order.
- Obtain your QR code for a contact-free drop-off
- simply bring your items to the location of your choice and your refund will be initiated immediately.
Please note- currently our exchanges are limited to the exchange of sizes and color within the same product. We cannot exchange for other products. If you would like to exchange for another product, please select store credit for your return. Once your return is processed, store credit will be added to your account allowing you to purchase the desired product.
Free returns and exchanges by mail
Please click here to initiate your return or exchange by mail. Please note- currently our exchanges are limited to the exchange of sizes and color within the same product. We cannot exchange for other products. If you would like to exchange for another product, please select store credit for your return.
Jaanuu
c/o XB USA Warehouse
2675 Customhouse Ct. Suite A
San Diego, CA 92154
Once your return is received, we'll process the refund and notify you via email accordingly.
IMPORTANT: Please write RMA# on the package to help ensure proper credit to your account. You can go to My Account>Orders and Returns>RMA number.
For international returns and exchanges
Our process is similar to our returns by mail. Here are a couple of articles with further details:
How to initiate an international return?
How to initiate an international exchange?
Note that we currently do not offer free returns for International orders.
