We currently do not offer exchanges for international orders.
However, you can process a return and reorder.
Please follow these steps:
1) Go to this link
2) All you need is your order number and the email address associated with your order.
3) Select items to return and the return reason
4) Select the return method and send back the package via DHL
Once it is received, we will release the refund and notify you via email accordingly.
Note: Duties and taxes are non-refundable by Jaanuu as they will be reimbursed to the third-party shipping carrier.
