If your order ID starts with “F”, please follow these steps:
1) Go to this link
2) Create an RMA number.
3) Write the RMA # on top of your package. Alternatively, you can attach your order invoice.
4) Return the package to the address below:
Jaanuu
c/o XB USA Warehouse
2675 Customhouse Ct. Suite A
San Diego, CA 92154
Once your return is received, we'll release the exchange and notify you via email.
IMPORTANT: Please write RMA# on the package. You can go to My Account>Orders and Returns>RMA number to find the value.
If your order ID starts with “GE”, please follow these steps:
Our customer support team is happy to help you with your exchanges. Please contact us through this link for your exchange order request. Please note that customer service hours are from Mon-Fri 6 AM-5 PM PT.
Once we received your return, we will release your exchange accordingly and notify you via email
